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PRIVACY POLICY.

Tlamama Foundation

Effective Date: 27 June 2026

Website: https://tlamamacreative.wixsite.com/tlamama-foundation-1

Organisation: Tlamama Foundation

NPO Registration Number: 334-538-NPO

Location: Benoni, Gauteng, South Africa

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1. Introduction

Tlamama Foundation ("the Foundation", "we", "our" or "us") is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored and shared responsibly.

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, make a donation, volunteer, subscribe to our communications or otherwise interact with us.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.


2. Our Commitment

Tlamama Foundation believes that trust is built through transparency.

We collect only the personal information that is reasonably necessary to operate our charitable activities, communicate with supporters, administer donations, coordinate volunteers and improve our services.

We do not sell or rent your personal information to third parties.


3. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Personal Identification Information

  • Full name

  • Email address

  • Telephone or mobile number

Donation Information

Where you make a donation, we may collect:

  • donor name;

  • email address;

  • contact number;

  • donation amount;

  • donation date;

  • payment confirmation details.


For your security, Tlamama Foundation does not store your banking details or full payment card information. Payment information is processed securely by authorised third-party payment providers.
 

Volunteer Information

When you apply to volunteer with us, we may collect:

  • your name;

  • email address;

  • telephone number;

  • city or area of residence;

  • areas of interest;

  • availability;

  • relevant skills or experience;

  • any additional information you choose to provide.


Certain volunteer opportunities may require additional documentation where reasonably necessary.


Newsletter Subscription Information

If you subscribe to receive updates from us, we may collect:

  • your name;

  • email address;

  • communication preferences.


Contact Enquiries

When you contact us through our website or by email, we may collect:

  • your name;

  • email address;

  • contact number;

  • the contents of your enquiry.


Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • browser type;

  • operating system;

  • referring website;

  • pages visited;

  • date and time of access;

  • device information;

  • cookie information.

 

This information helps us improve the functionality, performance and security of our website.


4. How We Collect Information

We collect information:

  • directly from you when you complete website forms;

  • when you make a donation;

  • when you register as a volunteer;

  • when you subscribe to our newsletter;

  • when you contact us;

  • through cookies and similar technologies;

  • through trusted third-party service providers that support our website.

 

5. Why We Collect Your Information

We process personal information for legitimate charitable and operational purposes, including to:

  • administer donations;

  • acknowledge donor contributions;

  • communicate with donors;

  • manage volunteer registrations;

  • respond to enquiries;

  • provide newsletters and updates;

  • improve our programmes and services;

  • monitor website performance;

  • protect against fraud and misuse;

  • comply with legal and regulatory obligations;

  • maintain internal records.

We will only use your personal information for the purposes for which it was collected or for compatible purposes permitted by law.
 

6. Legal Basis for Processing

Where applicable, we process your personal information because:

  • you have provided your consent;

  • processing is necessary to fulfil your request;

  • processing is necessary to administer your donation or volunteer application;

  • processing is required by law;

  • processing is necessary for our legitimate interests as a registered non-profit organisation, provided those interests do not override your rights and freedoms.
     

7. Marketing Communications

From time to time, Tlamama Foundation may send:

  • newsletters;

  • project updates;

  • fundraising campaigns;

  • volunteer opportunities;

  • event invitations;

  • impact reports.

You will only receive marketing communications where you have requested them, consented to receive them, or where otherwise permitted by law.

Every marketing email includes an option to unsubscribe.

You may withdraw your consent at any time without affecting the lawfulness of previous processing.


8. Sharing Your Information

We treat your personal information with care.

We do not sell, trade or rent your personal information.

We may share information only where reasonably necessary with:

  • secure payment service providers;

  • website hosting providers (including Wix);

  • email communication platforms;

  • cloud storage providers;

  • trusted service providers acting on our behalf;

  • regulatory authorities where required by law.

All service providers are expected to maintain appropriate safeguards to protect your personal information.


9. International Transfers

Some of our technology service providers may store or process information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive adequate protection in accordance with applicable data protection laws.


10. How We Protect Your Information

Tlamama Foundation implements reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

These measures include:

  • secure website hosting;

  • encrypted connections (HTTPS);

  • access controls;

  • password protection;

  • regular software updates;

  • limited access to personal information by authorised personnel only.

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.


11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfil the purposes described in this Policy;

  • comply with legal obligations;

  • resolve disputes;

  • maintain appropriate organisational records.

When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.


12. Your Rights Under POPIA

Subject to applicable law, you have the right to:

  • know what personal information we hold about you;

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of information where appropriate;

  • object to certain processing activities;

  • withdraw consent where processing is based on consent;

  • request restrictions on processing in certain circumstances;

  • lodge a complaint with the relevant regulatory authority.

We will respond to requests within a reasonable timeframe and in accordance with applicable legal requirements.


13. Children's Privacy

Tlamama Foundation is committed to protecting children's privacy.

We do not knowingly collect personal information directly from children without the consent of a parent, guardian or other authorised person where required by law.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to delete the information.


14. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website usage and enhance your browsing experience.

Further information regarding cookies can be found in our Cookie Policy.


15. Links to Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content or security of those websites.

Users are encouraged to review the privacy policies of any third-party websites they visit.


16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our organisational practices.

Any updates will be published on this page together with the revised effective date.

Continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.

 

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Tlamama Foundation

NPO Registration Number: 334-538-NPO

Benoni, Gauteng, South Africa

Email: [Insert Foundation Email Address]

Telephone: [Insert Contact Number]

Website: https://tlamamacreative.wixsite.com/tlamama-foundation-1


18. Complaints

If you believe that Tlamama Foundation has not handled your personal information in accordance with applicable law, we encourage you to contact us first so that we may have the opportunity to resolve your concerns.

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You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe your rights under POPIA have been infringed.

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Last Updated: 27 June 2026

© 2026 Tlamama Foundation. All rights reserved.

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